Eligibility for Refund
We will issue refunds or replacements under the following conditions:
- Damaged or Defective Products: If your item arrives damaged or defective, please contact us within 48 hours of receiving your order. We may request photos of the damaged goods for verification purposes.
- Incorrect Orders: If you receive an incorrect item, we will either replace it with the correct item or issue a full refund, based on your preference.
- Spoiled Products: If a perishable item arrives spoiled or unusable due to factors beyond your control (such as delivery delays or mishandling during transit), you are eligible for a refund or replacement.
How to Request a Refund
To start a return, you can contact us at gvpremiumfoods@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Refund Process
If your request is approved, we will process your refund within 5-7 business days. The refund will be issued to your original payment method. For replacements, we will arrange for a new shipment at no additional cost to you. The replacement may take 2-5 business days to arrive, depending on availability.
Cancellation Policy
You may cancel your order for non-perishable items before the order is shipped. Cancellations for perishable food items are only allowed if made within 1 hour of placing the order, as these products are prepared fresh and cannot be restocked.
Non-Refundable Situations
We do not offer refunds or replacements in the following cases:
- Change of mind after the product has been delivered.
- Failure to store or handle the product as per the instructions (e.g., refrigeration requirements).
- Refusal to accept the delivery without valid reasons related to product quality or condition.
- Items reported as defective after the 48-hour window has passed.